Terms & Conditions

Welcome to Unhinged Candle Co. By accessing our website, purchasing our products, or using our services, you agree to the following Terms & Conditions. Please read them carefully before using our website.

General Use

By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

We reserve the right to refuse service to anyone for any reason at any time.

Products & Pricing

All products are subject to availability. We reserve the right to:

Modify or discontinue products without notice
Update pricing at any time
Limit quantities purchased per order or customer

We make every effort to accurately display product descriptions, photos, and pricing, but we do not guarantee that all information is error-free.

Because our candles are handmade, slight variations in appearance, scent, and color may occur.

Order Acceptance

Once an order is placed, you will receive an order confirmation email. This does not guarantee acceptance of your order.

We reserve the right to cancel or refuse any order for reasons including:

Suspected fraud
Payment issues
Product availability
Incorrect pricing or listing errors

If your order is canceled after payment has been processed, you will receive a refund.

Shipping

Shipping times are estimates and are not guaranteed. Once an order has been transferred to the shipping carrier, Unhinged Candle Co. is not responsible for shipping delays, lost packages, or carrier-related issues.

Customers are responsible for providing accurate shipping information.

Please review our Shipping Policy for additional details.

Returns & Refunds

Due to the handmade nature of our products, all sales are generally final unless products arrive damaged or defective.

If you experience an issue with your order, please contact us within 7 days of delivery.

Candle Safety

Candles are open flame products and should be used responsibly. Customers assume all responsibility for safe candle use.

By purchasing our products, you agree that Unhinged Candle Co. is not liable for damage, injury, or loss caused by misuse or failure to follow proper candle safety instructions.

Intellectual Property

All content on this website, including:

Logos
Product names
Descriptions
Images
Graphics
Branding

is the property of Unhinged Candle Co. and may not be copied, reproduced, or used without written permission.

User Conduct

You agree not to:

Use the website for unlawful purposes
Attempt to interfere with website security or functionality
Harass, threaten, or abuse others through our platform

We reserve the right to terminate access to users who violate these terms.

Limitation of Liability

To the fullest extent permitted by law, Unhinged Candle Co. shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website.

All products and services are provided “as is” without warranties of any kind, either express or implied.

Privacy

Your use of this website is also governed by our Privacy Policy.

Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Changes become effective immediately upon posting to the website.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the United States and the State in which the business operates.